Level 3 Information Communications Technician Apprenticeship
Develops the technical knowledge and practical skills to support users, maintain IT infrastructure, diagnose faults and ensure the efficient operation of ICT systems.
Next Start Date
Get in touch with our team to discuss upcoming apprenticeship start dates.
Course Duration
Typically 15 months on-programme learning, followed by a 4-month End Point Assessment (EPA) phase.
Course Location
Get in touch with our team to discuss apprenticeship delivery options and locations.
Course Information
The Level 3 Information Communications Technician Apprenticeship develops the technical knowledge and practical skills to provide IT support, maintain ICT infrastructure and diagnose technical faults. Learners gain the skills to support users, systems and networks across a wide range of organisations.
Course Overview
The Information Communications Technician Apprenticeship is ideal for individuals looking to start a career in IT support, networking or digital communications.
Learners develop the skills to install and configure hardware and software, troubleshoot technical issues, maintain systems and provide excellent customer service to internal and external users.
Information Communications Technicians play a vital role in maintaining business operations by ensuring systems, devices and networks function effectively, securely and efficiently.
What You'll Learn
Core Modules
Technical Support Fundamentals
ICT Troubleshooting Methodologies
Hardware and Software Installation
ICT Security Principles
Testing and Fault Resolution
Customer Service and Communication
Stakeholder Management
Technical Documentation
Professional Development and Continuous Learning
ICT Infrastructure Support
Pathway Options
Support Technician
Hardware and Software Installation
User Support and Issue Resolution
Security Access Administration
System and Application Rollouts
Network Technician
Network Cabling and Infrastructure
Network Device Installation and Configuration
Network Security Principles
Physical and Virtual Networking
Digital Communications Technician
Telecoms Hardware Installation
Network Communications Support
Telecommunications Maintenance
Communications System Monitoring
Typical Job Roles
ICT Support Technician
Help Desk Technician
IT Support Technician
Network Support Technician
Communications Technician
Service Desk Analyst
Technical Support Analyst
Infrastructure Support Technician
Course Price
Fully funded or co-funded through the Apprenticeship Levy and Government Apprenticeship Funding.
Funding Options
Funding is available via the Apprenticeship Levy and Digital Account System.
Government apprenticeship funding provides employers with an excellent opportunity to develop skilled IT professionals while supporting workforce development and business growth.
End Point Assessment
The End Point Assessment (EPA) consists of two assessment methods:
Professional Discussion Underpinned by a Portfolio of Evidence
Project Completed Over a Four-Week Period, including a written report and questioning
Apprentices will be supported through the Gateway process to prepare for all elements of the End Point Assessment.
Interested in this course?
Contact us today or complete the form below
Call:
01388 737 121
